Sodexho surveys student opinion, hopes to improve

Sodexho Dining Services is urging students to express their opinions and submit feedback regarding dining facilities in order to improve the overall satisfaction level of the services.

Mike Haun, retail manager for Sodexho Dining Services, is running a survey on campus this week that will give students the opportunity to voice opinions and help make a difference in the dining facilities. The Sodexho Dining Services want to know if the chicken is over-cooked or if students like or dislike the pizza. These are questions that the Sodexho employees serving the students have to worry about every day. If the students at Georgia College & State University aren’t satisfied with the dining services here on campus, then this opportunity gives them a chance to make a change.

“As any good company would do, we try to make decisions based on what the students want, but if we don’t hear feedback from the students, we wouldn’t be doing a good job,” said Haun.

Every semester, Sodexho asks students to participate in the survey to help make the dining environment of GC&SU a pleasant experience. Some issues that the survey addresses are the appearance of employees, speed of service, cleanliness, taste of food and overall value of the food and services. There is also an area for students to write personal comments for immediate feedback. This information will give Sodexho specific information that will be used as a rating tool.

“This will tell us whether we are doing okay or whether we need to step it up,” said Haun.

As soon as a student fills out a survey, they are given candy and an opportunity to win prizes such as a DVD Player, DVDs, footballs and other great items.

The Sodexho surveys are created at a corporate level and, after the research is collected, they are sent to an independent company for statistical analysis.

“These surveys are time intensive and the results usually take about 2 months,” said Haun.

As well as the surveys that are conducted every semester, Haun has placed a new comment card display outside of the dining area.

“Every time someone writes a new comment, as fast as we can, the general manager or chef will respond to it. When we get comments, we have team meetings, we share the comment with everyone and it’s either a learning or moral boosting experience,” said Haun. “If there is a specific thing, we will deal with it that day. We like to have that kind of turn around or that kind of feedback.”

“If you help us, then we are able to help you,” said Haun.

Posted by Colonnade Archives on Oct 8 2004. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry